How Do I Buy BBF Furniture?
BBF sells its products through authorized dealers, retailers and e-tailers, not directly to the consumer. Along with our in-house sales team, we work with local and regional representatives and contract furniture dealers to help you with your exact furniture needs. Call or e-mail BBF sales (800.964.1683; BBFsales@bushindustries.com) for information or to find a dealer near you.
BBF proudly manufactures most of its products in the USA. BBF has GSA contract, a Navy BPA and a number of state contracts. For more information about GSA purchases click here. Contact at 888.339.2202 or GSAservices@bushindustries.com
Where is BBF located?
BBF is manufactured and headquartered in Jamestown, NY, with a showroom there and at the Merchandise Mart in Chicago, IL.
BBF distribution centers are located in Reno, NV and Erie, PA.
What is BBF’s commitment to the environment?
We, at BBF, are dedicated to environmental sustainability from our manufacturing process, to our recycling and within our corporate culture. BBF has achieved BIFMA level®1 for several of our lines manufactured in Jamestown, NY. For additional BBF environmental initiatives, please click here.
Where can I get a price list or other literature?
All BBF literature is available to view or download on-line. Physical brochures can be ordered through an authorized dealer or through email@example.com
What is your product warranty?
BBF products carry either a 10 Year or Limited Lifetime warranty depending on the product line. See Terms and Conditions in the price list for specifics and details.
What is the lead time on your products?
All BBF products are in stock and shipped within 48 hours of a cleared order. Products are drop shipped on average in 3-5 business days in the continental US. Our Install360™ program allows us to deliver and install in 10 business days. (some remote locations may take longer.)
Is there a freight charge on my order?
BBF products are shipped freight free, no minimum order size required.
What is your cancellation policy?
Due to our quick ship procedures, BBF cannot accept returns or issue credit without prior approval. All cancellations or returns require a BBF return authorization directly from the factory. Contact BBFsales@bushindustries.com or call 800.964.1638.
What is “free” space planning?
BBF offers a free space planning service to help select and layout your office. Plans are based on the actual dimensions and physical characteristics of your space and returned to you in 2D and 3D within 48 hours along with a specification product list for easy ordering. All Install360™ orders of 25 pieces or more require a space plan before an order can be processed.
Additionally, BBF has an online “do-it-yourself” planning tool called Office Simulator that allows you lay out a number of our product groups on your own. Or you can download a space planning guide and grid to get you started.
How do I access your free space planning service?
BBF Space Planning experts can be reached toll free at 888.592.0083 or by e-mail at firstname.lastname@example.org
Can I get samples of your finishes or fabric choices?
Absolutely. Samples are available through your authorized dealer, local representative or through email@example.com. Call 800.964.1638 for more information.
Are any of your products available with a custom finish, edge detail or hardware?
No. As all BBF products are stocked and ready to ship, they are only available in the finishes and fittings shown in the product line brochures.
Is there a COM program if I want to order product in fabric of my choice?
No. As all BBF products are stocked and ready to ship, they are only available in the fabrics shown in the product line brochures.
Can I track my order?
Orders can be tracked on-line at bbffits.com. If you should have any issues or questions, please call 1-800-950-4782 to speak to one of our representatives.
Where can I find assembly instructions?
Detailed assembly instructions are included in all product packaging. They are also available on-line by product name under the specific sku or model #. If you should have any issues or questions, please call 1-800-950-4782 to speak to one of our representatives.
What do I do if I receive products with damages?
BBF’s quality control inspects all products and packaging prior to shipment. We recommend that you examine your products at the time of delivery for concerns or damages that might have been caused in transit. If your furniture is part of an Install 360™ order, please speak to the installer while they are still on site. They will contact us with details and replacement requests. If you should have any issues or questions, please call 1-800-950-4782 to speak to one of our representatives.
How should I care for my products?
BBF builds quality and durability into all our products and expects that you will have them for a very long time. For general cleaning purposes, we recommend using a lightly damp cloth (using plain, clean water). For more stubborn marks, such as fingerprints, we recommend the use of something alcohol based, such as Windex. We do not recommend the use of anything wax based, like Pledge or other standard furniture polish. As it is not solid wood, the wax is not absorbed and just sits on the surface of the unit, making it then a magnet for fingerprints. WD-40 can be used in rare circumstances, such as in the removal of stubborn glue residue, if needed. If you should have any issues or questions, please call 1-800-950-4782 to speak to one of our representatives.